Refund policy

Returns & Refunds Policy

At Lucky Bums, we want you to feel confident and supported with every purchase. If something isn’t quite right, we’re here to help.

Eligibility for Returns

We accept returns on full‑priced items within 14 days of delivery
To be eligible, items must be:

· Unworn and unwashed

· Free from deodorant, makeup, perfume, or any marks

· Returned with original tags attached

· Packaged in the original polybag

Items that do not meet these conditions will not be accepted.

Hygiene & Intimate Apparel Policy

For sanitary and health reasons, the following items cannot be returned:

· Underwear

· Swimwear bottoms

These items are final sale and cannot be refunded, exchanged, or returned under any circumstances unless deemed faulty.

Swimwear tops and all other items may be returned as long as they meet the standard eligibility requirements listed above.

Refunds, Exchanges and Store Credit

· Full‑priced items: eligible for a refund, exchange, or store credit

· Discounted items: not eligible for refunds

· Orders using a discount code: eligible for exchange or store credit only

· Store credit: issued at 100% of the order value

Refunds are processed to your original payment method once your return is received and approved.

Return Shipping

Customers are responsible for return postage unless the item is faulty or a dispatch error has occurred.

Processing Time

· Standard processing time: up to 1 week once your return arrives at our depot

· Peak season (December–January): up to 3 weeks due to high order volumes

Faulty Items

If you believe your item is faulty, please contact us promptly. Items damaged through normal wear and tear are not considered faulty.

If repair or replacement isn’t possible, we will provide a full refund.